FAQs

General

Our shops

Do you have physical shop?

Are the prices the same in store as online?

Can you dispatch orders from your Yuen Long shop if I ordered online?

What is the working hours our your shops?

Our products

Are all the products you sell vegan?

Are all your products dairy-free?

Are your products free from animal testing?

Why do some of your products carry a "may contain traces of dairy" warning?

Account & Orders

How do I register for My Account?

How can I change my account details, including name, email and phone number?

How do I close my account?

How do I reset my password?

Delivery & Collection

Cancel Order, Return & Refunds

Payment Options

Payment Options

OVS Points Rewards

Where can I earn OVS points?

How do I redeem my points?

Do OVS points ever expire?